Supply Chain Experience Specialist

1 dia atrás


Santos, São Paulo, Brasil Damco Spain SL Tempo inteiro
About the Role

We are seeking a highly skilled Supply Chain Customer Experience Analyst to join our team at Damco Spain SL. As a key member of our organization, you will play a vital part in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Manage the end-to-end shipment process, ensuring seamless execution and compliance with company procedures.
  • Own customer issues, facilitating timely and effective resolution through collaboration with internal stakeholders.
  • Take full responsibility for customer shipments, acting as a primary point of contact and communicating proactively to keep customers informed.
  • Work closely with sales teams to meet targets through Ask for More initiatives.
  • Ensure smooth execution of the shipment lifecycle, engaging with customers and internal stakeholders to drive continuous improvement.
  • Engage in constructive issue resolution, addressing root causes and seeking opportunities for process improvement.
  • Build strong relationships with customers, understanding their business needs and drivers of success.
  • Actively collaborate with colleagues across functions and locations to achieve shared goals.
Requirements
  • 1-2 years of experience in Customer Experience teams, preferably in Logistics, Shipping, or related fields.
  • Strong teamwork mindset, customer service skills, and focus on results.
  • Proactive approach, high communication skills, and proficiency in Excel and English.
About Us

Damco Spain SL is a global leader in container logistics, committed to delivering exceptional customer experiences and driving business growth. We value diversity and inclusion, and we strive to create a workplace that is fair, respectful, and supportive of our employees' growth and development.



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