Supply Chain Experience Specialist
1 dia atrás
We are seeking a highly skilled Supply Chain Customer Experience Analyst to join our team at Damco Spain SL. As a key member of our organization, you will play a vital part in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Manage the end-to-end shipment process, ensuring seamless execution and compliance with company procedures.
- Own customer issues, facilitating timely and effective resolution through collaboration with internal stakeholders.
- Take full responsibility for customer shipments, acting as a primary point of contact and communicating proactively to keep customers informed.
- Work closely with sales teams to meet targets through Ask for More initiatives.
- Ensure smooth execution of the shipment lifecycle, engaging with customers and internal stakeholders to drive continuous improvement.
- Engage in constructive issue resolution, addressing root causes and seeking opportunities for process improvement.
- Build strong relationships with customers, understanding their business needs and drivers of success.
- Actively collaborate with colleagues across functions and locations to achieve shared goals.
- 1-2 years of experience in Customer Experience teams, preferably in Logistics, Shipping, or related fields.
- Strong teamwork mindset, customer service skills, and focus on results.
- Proactive approach, high communication skills, and proficiency in Excel and English.
Damco Spain SL is a global leader in container logistics, committed to delivering exceptional customer experiences and driving business growth. We value diversity and inclusion, and we strive to create a workplace that is fair, respectful, and supportive of our employees' growth and development.
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Supply Chain Experience Specialist
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Santos, São Paulo, Brasil Damco Spain SL Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced Supply Chain Customer Experience Analyst to join our team at Damco Spain SL. As a key member of our organization, you will play a vital part in ensuring the end-to-end customer experience is of the highest standard, in compliance with all company procedures.Key ResponsibilitiesManage the...
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