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Job Summary:
The Human Resources Operations Specialist plays a critical role in supporting the employee journey from hire to retire. This position works cross-functionally within the HR Shared Services team to support HR centers of excellence programs.
Key Responsibilities:Employee Lifecycle / Process and Program Administration- Maintain accurate and up-to-date information in HR systems to ensure data integrity and compliance.
- Initiate and review core HCM business processes, including offer letters and Workday changes.
- Manage pre-employment screening, onboarding, and termination processes.
- Administer relocation, tuition reimbursement, and complementary benefit programs.
- Collaborate with payroll, benefits, compensation, talent acquisition, and HR business partners.
- Manage digital and physical employee files, including responding to information requests and analyzing documents.
- Respond accurately and timely to employee inquiries about HR policies, programs, processes, and services.
- Work with subject matter experts and escalate complex issues as needed.
- Ensure HR policies and procedures are consistently applied and comply with legal and regulatory requirements.
- Bachelor's degree completed.
- 1-2 years of experience in an HR service center.
- Microsoft tools proficiency, including Excel and Word.
- Ability to do high-volume work accurately and timely.
- Fully proficient English level (written and speaking).
- Experience working with highly confidential, sensitive information.
- Ability to work independently and as part of a team, highly organized and detail-oriented.
- Strong problem-solving skills and interpersonal, communication, and customer service skills.