Cloud Services Delivery Manager
3 semanas atrás
About the Role:
The Cloud Services Delivery Manager plays a crucial part in ensuring that SAS solutions meet and evolve with our customers' business needs. This role requires knowledge of cloud industry best practices, as well as current and future SAS services. The successful candidate will work closely with an extended network of SAS professionals to support customers.
Key Responsibilities:
- Champion the customer experience, serving as a 'voice of the customer.'
- Ensure cross-functional teams across SAS are engaged and delivering to meet/exceed customer needs.
- Build and maintain strong, long-lasting customer relationships based on trust and transparency.
- Partner with the sales organization to win new business and drive customer renewals.
- Identify opportunities to increase SAS usage across customer functions and processes, partnering with the Customer Success organization as relevant.
Requirements:
- Excellent communication skills in Portuguese and English.
- Equivalent combination of education, training, and experience may be considered in place of the above qualifications.
- Ability to establish and maintain strong customer relationships.
- Experience in presenting to end users.
- Understanding of ITIL processes and principles.
- Aptitude to learn and understand ETL methodologies.
- Skill in developing, tracking, and presenting customer experience metrics up to executive levels.
Preferred Qualifications:
- Ability to communicate in Spanish.
- Negotiation skills to manage customer interactions.
- Ability to effectively communicate with and present to C-level executives.
- Understanding of managed service delivery models, SAS products, and applicable industry/verticals.
Why Choose SAS:
We offer a dynamic, fulfilling career coupled with flexibility and world-class employee experience. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Affirmative Action Employer:
SAS is an Equal Opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sex, sexual orientation, gender identity, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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