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Customer Relationship Technical Support Specialist
2 semanas atrás
This role focuses on expanding customer relationships and resolving technical issues.
- Develop close ties with the customer base through clear communication.
- Investigate and diagnose complex technical problems, providing timely solutions.
- Collaborate with the development team to report bugs and suggest improvements.
- Provide technical support across various channels, resolving client issues efficiently.
- Manage support activities and document interactions in a CRM system for accurate records.
Requirements:
- A bachelor's degree in a technical field such as Electrical, Mechanical, or Industrial Engineering.
- Experience in providing technical support for software or technology products.
- Strong problem-solving skills and ability to work under pressure.
- Excellent verbal and written communication skills.
- Knowledge of troubleshooting and diagnostic techniques.
- Proficiency in technical support tools and Helpdesk software.
- Ability to document technical information for a non-technical audience.
