Project Director

Há 1 mês

Rio de Janeiro, Rio de Janeiro, Brasil Wipro Limited Tempo inteiro

Job Summary

We are seeking a highly skilled Project Director to join our team at Wipro Limited. As a key member of our delivery team, you will be responsible for managing the delivery of projects, driving operations and delivery governance, and ensuring the right talent supply chain to optimize customer satisfaction and cost of delivery.

Key Responsibilities

  • Ensure seamless delivery of projects
  • Deploy optimum project delivery structure post transition/migration phase by evaluating budget, costs, risks, and staffing requirements
  • Create quarterly project charter with well-defined weekly project trajectory as per project specifications and requirements
  • Ensure 100% adherence to project SLAs, information security protocols, and customer contractual obligations
  • Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/deviation from SLA
  • Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
  • Drive various project-related audits like quality, customer, ISO, and ensure zero non-compliance
  • Conduct periodic cadence with quality team to take proactive measures to resolve issues/possible escalations
  • Conduct periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per program/project requirement
  • Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes
  • Maintain project structure in Confluence and SAP in line with prevailing business requirements and norms
  • Ensure expected ramp-down (ERD) compliance as committed in MSA
  • Engage with client to deploy opportunities to deploy multiple solutions within/across SLs to create a stronger value proposition for clients
  • Conduct regular customer connects (meetings/visits/video conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customer's current and future needs and seek feedback to improve delivery methodology/timelines/resource allocation
  • Identify and close early warnings on a project to avoid any customer escalations
  • Plan and conduct Quarterly Business Reviews (QBR) along with DM's/ADH with the client management/leadership team to drive improvement actions and mine for a new portfolio/opportunity within the account
  • Design and monitor project performance dashboards/reports with the clients periodically
  • Create weekly/monthly/quarterly MIS and reports to monitor and track overall project
  • Conduct periodic reviews with the delivery team on operational, quality, and fulfillment parameters and new idea generation & its implementation on existing projects
  • Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage
  • Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan
  • Review and monitor revenue allocations/realization to avoid OB revenue leakage
  • Provide inputs to delivery leadership team on overall delivery performance parameters (project health, utilization, realization, etc.) at project/program level during reviews highlighting any critical project escalations and potential risks
  • Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project
  • Deploy next-generation hyper-automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality, and speed of delivery
  • Interact and engage with tools team to bring in new tools in the project to automate certain pointers/elimination of any noise in the project
  • Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed, and productivity parameters
  • Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth
  • Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds, and BVMs and deploys best practices in various projects within own account
  • Deploy the Wipro's knowledge management portal across the account and monitor & track trainings

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