Chief Antifraud Operations Strategist
Há 5 dias
About Our Team:
Dedi Global is a leader in the transportation and convenience industry, with a strong focus on delivering exceptional customer experiences. Our team is dedicated to driving innovation and excellence in all aspects of our business.
Job Summary:
We are seeking a highly skilled Senior CX Operations Analyst to join our team. As a key member of our Customer Experience (CX) department, you will play a critical role in driving projects, analyzing data, and devising solutions that enhance user interactions and operational efficiency.
Key Responsibilities:
- Utilize data analysis and investigation methodologies to identify areas for improvement.
- Design and structure resolution workflows tailored to banking or fintech environments.
- Collaborate with cross-functional teams to anticipate and address potential issues.
- Drive continuous improvement initiatives, addressing organizational barriers to success.
Requirements:
- 5+ years of experience in customer experience processes and process improvement.
- At least 2 years in banks, fintechs, or financial services, especially in the risk area.
- Demonstrates advanced English proficiency.
- Deep understanding of continuous improvement methodologies, with previous Black/Green belt experience preferred.
We Offer:
At Dedi Global, we value diversity, inclusivity, and respect. We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and experienced professional looking to make a meaningful contribution to our team, we encourage you to apply.
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