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Front Office Representative

Há 1 mês

São Paulo, São Paulo, Brasil Hilton Worldwide, Inc. Tempo inteiro

Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Tapestry Collection by Hilton. As a Guest Service Agent, you will be responsible for providing exceptional reception services to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities

  • Provide efficient and friendly reception services to guests, including check-in and check-out procedures.
  • Ensure accurate and timely completion of audits and other administrative tasks.
  • Respond to guest queries and resolve issues in a professional and courteous manner.
  • Collaborate with the Front Office Team to maintain a high level of customer service and satisfaction.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.

Requirements

  • Previous experience in a customer-focused industry, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment and multitask with ease.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer

Hilton Worldwide, Inc. is committed to providing our guests with exceptional service and experiences. As a Guest Service Agent, you will have the opportunity to work with a dynamic team and develop your skills in a fast-paced and rewarding environment.