Chief Bluebeam Technical Advisor

1 semana atrás

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$80.000 - R$120.000
Bluebeam Support Professional

This role is centered around providing exceptional support to our customers, ensuring they receive the best possible experience with Bluebeam products.

Key Responsibilities:
  • Analyze and respond to customer inquiries and requests in a timely manner.
  • Collaborate closely with Subject Matter Experts (SMEs) and Key Users to understand their needs and issues.
  • Coordinate and follow up with product vendors to resolve product-related bugs.
  • Work closely with onsite leads to coordinate support activities and development initiatives from offshore.
Required Technical Skills:
  • Good knowledge of ITIL processes, including Incident Management, Change Management, Problem Management, Knowledge Management, CMDB, CI, and SLA.
  • Hands-on experience with installation and upgrading of Bluebeam products like Revu Standard, Revu CAD, Revu Extreme, and other relevant applications.
  • Strong understanding of Bluebeam product license administration and product assignments, installation, bug fixes.
  • Hands-on experience in license Administration of various COTS applications from other vendors, also supported add-ins, plug-ins, and Civil CAD tools.
Desired Qualifications:
  • Leadership and mentoring capacities.
  • Excellent organizational, written, and oral communication skills.
  • Ability to create license usage and denial reports, as well as budget allocation reports periodically.
  • Working effectively with various stakeholders, such as network teams, AD teams, SCCM teams, Security Teams, and End User Computing Teams, to resolve application installation, deployment, and license issues.
  • Good knowledge in Linux Administration.

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