Business Support Specialist
Há 1 mês
RINA is seeking a highly organized and detail-oriented Business Support Specialist to join its office in São Paulo within the Certification International Growth Division.
Mission
The Business Support Specialist will play a crucial role in ensuring smooth customer interactions and efficient business operations. This position will be responsible for managing administrative tasks from the creation of a customer in the database to the issuance of invoices.
Key Responsibilities
- Create and maintain accurate customer records in the database.
- Collaborate with business development teams to insert offers in the internal system.
- Receive and process customer orders, ensuring accuracy and completeness.
- Coordinate with relevant departments to fulfill orders in a timely manner.
- Update customers on order status and expected delivery dates.
- Generate and issue invoices to customers based on sales orders or service agreements.
- Verify the accuracy of invoice details, including pricing and quantities.
- Handle invoice-related inquiries and discrepancies.
- Monitor and track customer payments.
- Coordinate with the finance department to ensure timely and accurate payment processing.
- Address payment-related inquiries and issues.
- Communicate with customers to provide information about products, services, and order status.
- Respond to customer inquiries and resolve issues promptly and professionally.
- Send out communication regarding invoices, payment reminders, and other relevant updates.
- Identify and address customer concerns, working collaboratively with other departments as needed.
- Investigate and resolve billing discrepancies or disputes.
- Ensure a high level of customer satisfaction through effective problem resolution.
- Ensure compliance with company policies and procedures in customer interactions.
- Maintain accurate and organized records of customer communications, transactions, and invoices.
Requirements
- Previous experience in business support, customer service, or a related field.
- Bachelor's degree in Administration, Management, Finance, or related areas.
- Strong communication and organization skills.
With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player providing certification, marine classification, product testing, site supervision, and vendor inspection services across various sectors. Our business model covers the full process of project development, from concept to completion, guaranteeing technical, environmental, and safety sustainability.
At RINA, we strive to create a work environment where every individual is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant with the Italian Law n. 68/99.
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