Business Quality Assurance Specialist

Há 20 horas


Rio de Janeiro, Rio de Janeiro, Brasil U Trust Insurance Agency Llc Tempo inteiro
About U Trust Insurance Agency LLC

We are a leading provider of trucking insurance solutions, operating across 28 US states. Our commitment to excellence drives us to deliver tailored solutions that meet the unique needs of our clients. We pride ourselves on our dynamic approach to customer service and sales, continually seeking innovative ways to enhance our operations.

Job Summary

We are seeking a highly skilled Business Quality Assurance Specialist to join our team. The successful candidate will be responsible for conducting detailed analysis of existing sales and customer service processes, identifying key areas for standardization and improvement. They will develop and implement robust quality standards and benchmarks, oversee the implementation of new standards, and ensure compliance with established standards.

Key Responsibilities
  • Process Analysis and Documentation: Conduct thorough analysis of existing processes to identify areas for improvement.
  • Standard Development: Develop and define quality standards and benchmarks tailored to enhance sales and customer service operations.
  • Standard Implementation: Oversee the implementation of new standards across sales and customer service departments.
  • Quality Control and Compliance: Regularly audit and review practices to ensure compliance with established standards.
  • Continuous Improvement: Initiate and lead continuous improvement projects to refine processes and increase efficiency.
  • Training and Development: Design and deliver training programs to educate sales and customer service teams on new processes and quality standards.
  • Feedback and Reporting: Provide ongoing feedback to management and prepare detailed reports on quality assurance activities.
Requirements
  • Educational Background: Bachelor's degree in Business Administration, Quality Management, or a related field.
  • Professional Experience: Minimum of 3 years of experience in quality assurance, process improvement, or a similar role.
  • Industry Knowledge: Proven understanding of sales and customer service processes, preferably within the insurance industry.
  • Analytical Skills: Strong analytical and problem-solving skills.
  • Communication Skills: Excellent verbal and written communication skills.
  • Technological Proficiency: Proficient in using quality management software and standard office software.
  • Leadership and Training Abilities: Experience in leading quality improvement projects and training individuals or teams.
Career Growth

We offer a clear path to professional growth, with opportunities for leadership training and cross-departmental projects. With hard work and dedication, you can advance to Quality Division Manager and support the company's growth.

Work Schedule

The Business Quality Assurance Specialist position operates on a set schedule from 8 AM to 4 PM Pacific Time, supporting a structured approach to daily activities and project management.



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