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Cloud Services Engineer

2 meses atrás

São Paulo, São Paulo, Brasil Adara Tempo inteiro

About Us

Zadara's Cloud Services platform brings award-winning infrastructure technology, including compute, storage, and networking, to where customers need it most. Our vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels, and plays.

Our Culture

We have a global and diverse workforce that is growing as we expand our customer base. Together as a team, we are making an impact on the Edge Cloud market. Our Zadarian Culture is built on core values: All Belonging, Accountable Together, Exceptionally Focused, Flexible, Trailbreaking, and Zealous. We believe that good things happen to people and business in a culture of choice, where diverse and individual needs, wants, and wishes are respected and rewarded.

What Diversity, Equity & Inclusion Mean to Us

We believe in the power of Diversity, Equity, and Inclusion (DEI). Our distributed team comes from different geographies and cultural backgrounds, and we serve a diverse population. Our commitment to DEI helps us design better products and services, and serve our employees, customers, and partners.

Your Role

As a Cloud Services Engineer, you will be a trusted advisor and develop trusted relationships with key representatives within the customer and partner base. You will work closely with them to understand their technical requirements and challenges.

Key Responsibilities

  • Provide hands-on, personalized approach to customer service.
  • Position and propose innovative approaches to customer challenges to meet their business goals.
  • Provide customer training on maximizing the benefits of the Zadara ecosystem.
  • Guide and motivate the development of White Papers, data sheets, proof of concept best practices, and other high-value customer facing guidance and best practice information.
  • Collaborate effectively with Zadara's Solution Architects, Product Management, Support, Cloud Operations, and Sales Account Managers.
  • Arrange and deliver quarterly business reviews for the existing customer base.

Requirements

  • 7-10+ years experience in a role such as Technical Account Manager or Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
  • Detailed knowledge and expertise around cloud architecture and implementation features (AWS/Azure/GCP, OS, multi-tenancy, virtualization (KVM, VMware and Hyper-V), orchestration, elastic scalability).
  • L2 and L3 network equipment configuration (switches, firewalls, etc.).
  • Demonstrate firm knowledge and experience of Block, NAS, and Object storage technologies.
  • Demonstrate firm knowledge and experience with Data Center networks and network topologies.
  • Experience with GitOps tools like Terraform, CloudFormation, Chef, Puppet, Ansible or similar technologies.
  • Experience working with customers in highly regulated industries that have requirements for working with one or more security and compliance regimes.
  • Strong verbal, written communications, and presentation skills, as well as the ability to collaborate effectively across internal and external organizations and virtual teams.
  • The ability to gain credibility and build relationships with all levels in an organization, from technical experts to senior executives.
  • Ability to think strategically about business, product, and technical challenges.

Language Requirements

Must be fluent in both Portuguese and English (spoken and written).

Location

This is a hybrid role (remote/onsite) within a reasonable commuting distance to our Sao Paulo Office.