Healthcare Information Expert

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeExpertise Tempo inteiro R$4.279 - R$6.584
Medical Information Specialist I

We are key facilitators between the development of new medicines and those who need them.

  • Our team connects individuals worldwide, driven by tenacity and a shared purpose: to improve health.

**Technical and Medical Support** is an exceptional team that works together to advance patient health by providing high-quality medical information services. We engage with healthcare professionals, regulatory agencies, and pharmaceutical clients to help navigate complex requirements worldwide.

The **Medical Information Specialist** role involves delivering technical and medical information, as well as handling adverse events/product complaints with excellent customer service. It requires analyzing inquiries and documenting interactions according to organizational, customer, and regulatory guidelines.

At our organization, we value the growth and development of our employees. We offer opportunities for career advancement, award-winning training, and benefits focused on employee health and wellbeing.

  • Deliver technical and medical information, or handle adverse events/product complaints with quality customer service.
  • Research and analyze inquiries, documenting interactions according to organizational, customer, and regulatory guidelines.
  • Provide information at a level commensurate with individual expertise, experience, and training.

**Key Responsibilities:**

  • Analyze caller questions to formulate accurate responses using client-approved resources and record inquiries in databases following organizational and regulatory guidelines.
  • Identify, record, and triage adverse events/product complaints according to organizational and regulatory guidelines, and provide additional support as needed.
  • Maintain knowledge of project policies, procedures, and applicable regulatory requirements.
  • Work closely with internal and external contacts to resolve complex inquiries, researching literature and drafting responses as necessary.

**Education and Experience:**

  • Bachelor's degree or equivalent formal academic/vocational qualification.
  • Previous experience providing relevant knowledge, skills, and abilities to perform the job.
  • Some countries may require a healthcare professional degree or medical information experience.

**Essential Skills and Qualifications:**

  • Excellent verbal and written communication skills.
  • Proficient language skills (comprehension, speaking, reading, and writing).
  • Ability to work independently and as part of a team.
  • Interpret client-provided complex medical and technical information.
  • Organizational and time management skills.

**Working Environment:**

Our organization values employee health and wellbeing. We support individuals in creating a healthy and balanced environment where they can thrive.

  • Ability to communicate and understand information with diverse groups.
  • Able to work upright and stationary for typical working hours.
  • Proficiency in standard office equipment and technology.
  • Ability to perform under pressure while prioritizing multiple projects.

**Our Defining Principles:**

  1. We strive to win.
  2. We earn customer trust.
  3. We innovate.
  4. We do what is right.
  5. We are one team.
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