Front Desk Professional

1 semana atrás

São Paulo, São Paulo, Brasil beBeeReceptionist Tempo inteiro R$4.100 - R$5.300
Gym Receptionist Job Summary

As a skilled front desk professional, you will be responsible for providing exceptional customer service to members and guests at our state-of-the-art gym. Your key responsibilities will include greeting members by name, checking them in, and directing them to personal training sessions or other facilities.

We are seeking a highly motivated and organized individual who is able to work effectively in a fast-paced environment. The ideal candidate will have excellent communication skills, be detail-oriented, and be able to multitask with ease.

This role requires a high level of professionalism, discretion, and tact when handling sensitive information. You will be working closely with the management team to promote the gym, schedule appointments, and follow up on personal training sessions.

The successful candidate will have a proven track record of providing top-notch customer service, resolving conflicts, and maintaining a safe and clean work environment. If you are a team player with a passion for delivering exceptional results, we want to hear from you

Key Responsibilities:
  • Welcome every member by name and guest to House Gym, check them in, and direct to personal training session, free weights, Technogym equipment, changing rooms, or answer any requests with top-notch customer service
  • Assist management with gym promotion, scheduling, and following up on personal training sessions, maintain/update appointment calendars, and assist with answering high-volume phone lines and direct appropriately for general inquiries and deliveries, messages for members and from employees
  • Well-versed on best practices when answering standard Q&A regarding training options, hours of operation, and amenity availability/pricing
  • Record, document, and follow up on all queries, complaints, lost property, and repairs, ensuring the information is delegated to and resolved by the relevant department
  • Assist members and guests with Technogym equipment and clean, sanitary, and maintain a safe work environment, reception area, and desk
  • In real-time ensure any member and guest-related concerns are addressed, and action items have been set, and a manager is notified
  • Relationship builder and collaborative, with communication and reporting red flags as well as positive feedback to management to assess and implement actionable items
  • Adhere to health and safety policy, monitor, and enforce compliance with all policies, procedures, and standards, and local, state, and federal law as applicable
  • Influence a fun and positive atmosphere by being approachable and professional
Requirements:
  • Experience in a similar role
  • Must have experience answering high-volume phone lines and answering inquiries professionally, timely, and to the best of your abilities
  • Problem-solving skills and bring conflict resolution to any anticipated or current matter
  • Detail-oriented, articulate, and ability to multi-task in a high-volume and demanding work environment
  • Strong communication skills and ability to understand and follow written and verbal instructions
  • Flexible schedule and ability to work nights, weekends, and holiday's (as needed)

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