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ServiceNow Technical Lead

2 meses atrás


Brasília, Distrito Federal, Brasil Birlasoft Tempo inteiro
ServiceNow Tech Lead

Main Responsibilities:

  • Configure and implement IT Service Management processes, including Incident Management, Problem Management, Change Management, Release Management, and Service Request.
  • Develop and maintain ServiceNow applications using REST/SOAP web services, Java scripting, and other technologies.
  • Design and implement ServiceNow IT Business Management (ITBM) processes, including Project, Portfolio, Demand, Resource, and Finance.
  • Develop and maintain ServiceNow reports and performance analytics.
  • Design and implement custom processes, integrations, and applications using ServiceNow.
  • Collaborate with stakeholders to ensure successful project delivery, on time, within scope, and within budget.

Requirements:

  • Strong experience in ServiceNow configuration and development.
  • Expertise in ServiceNow ITBM and reporting.
  • Knowledge of ServiceNow upgrade, cloning, and support.
  • Experience with ServiceNow integration, including LDAP/SSO, Email, Chat, and other technologies.
  • Domain separation implementation and data segregation experience.
  • Excellent communication and problem-solving skills.

Preferred Certifications:

  • ServiceNow Implementation Certified
  • ITIL V3 Foundation certified

Additional Requirements:

  • Demonstrate awareness of ServiceNow best practices.
  • Ability to lead and manage a global team.
  • Strong problem-solving and troubleshooting skills.