Merchandise Coordinator

The Parts Specialist role is designed to provide exceptional customer service to retail and installer customers. This position supports store management in achieving assigned tasks, promoting a high level of service.

• Adhere to and promote company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, and Related Selling.
• Promptly greet retail/walk-in customers with a friendly and courteous manner, assisting them in selecting merchandise.
• Support managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete relevant company training for the position.
• Provide outstanding service to customers calling the store on the phone by answering calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer accurately, accepting cash and checks, making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, adhering to company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily operations, including preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
• Perform various in-store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.).
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate, ensuring a driving record that meets company mandated driving eligibility requirements.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

• Familiarity with automotive parts, cataloging, weather index systems, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, with Spanish being highly desired.

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending.