Technical Consultant I
4 semanas atrás
Olympus is seeking a highly skilled Technical Consultant I to provide technical support to clients in the field, applying defined strategies to increase customer satisfaction and contribute to market share growth and equipment availability.
The successful candidate will support other business areas as needed, providing technical support for events and ensuring seamless customer experiences.
Key Responsibilities- Install, instruct, clean, and disinfect endoscopy and surgery equipment according to manufacturer requirements and internal procedures.
- Provide preventive and corrective maintenance to clients, increasing satisfaction and ensuring equipment is handled according to manufacturer standards.
- Detect equipment problems through inspections and root cause analysis, providing instructions to clients on cleaning and disinfection procedures.
- Offer technical support, anticipating client needs, monitoring repairs, and serving as the primary point of contact for post-sales matters.
- Maintain relationships with key decision-makers (e.g., nurses, doctors, purchasing managers) and provide support for endoscope services, contributing to business growth.
- Develop, schedule, and track performance reports on contracts, ensuring timely delivery of services.
- Support sales, marketing, and education teams during events, such as conferences, grants, and hands-on training.
- Support management by sending information or performing periodic activities, ensuring area performance improvement.
- Education: Completed technical course in Electronics, Electromechanical, or Mechanical Engineering.
- Experience: Client-facing technical support in the medical field, with knowledge of equipment repair and maintenance.
- Language: Intermediate English desired.
- Excel and PowerPoint skills at an intermediate level.
Olympus offers a holistic employee experience, supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings:
- Competitive salaries and private pension plan.
- Health and dental plan with full coverage from the date of admission.
- 24/7 meal voucher and food voucher.
- Mobility voucher (if applicable).
- Total Pass.
Connected Culture:
- Culture of work-life integration supporting an employee-centric mindset.
- Offers in-person, hybrid, and field work environments.
- Diversity, equity, and inclusion initiatives.
- Dedicated training resources and Learning and Development Programs.
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