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Advanced Security Specialist
2 semanas atrás
This position offers an exceptional opportunity to become a key contributor to our organization, leveraging technical expertise and customer-centric skills.
Responsibilities- Implement security solutions based on design specifications.
- Configure security policies, user access controls, and enterprise integrations.
- Migrate and optimize security policies for compliance and best practices.
- Conduct pilot testing, UAT, and final production rollout of security solutions.
- Deliver technical training and enablement to customer teams to effectively manage security solutions.
- Provide ongoing technical guidance and troubleshooting support for complex issues.
- Lead workshops and enablement sessions to upskill customer teams.
- Provide continuous education and coaching to customers on existing and new features.
- Manage and escalate customer concerns internally when necessary.
- Act as the technical point of contact post-deployment, ensuring customers fully adopt and expand their security solution.
- Monitor solution performance and provide proactive recommendations to improve efficiency, security, and compliance.
- Participate in business reviews and conduct technical health checks to track progress and address gaps.
- Identify opportunities for expansion by assessing additional use cases and feature adoption.
- Document deployment procedures, configuration settings, and optimization strategies.
- Contribute to internal knowledge base for professional services and technical account management.
- Mentor and coach other technical consultants to enhance team expertise.
- Provide feedback on customer pain points and feature requests to product and engineering teams.
