Service Request Management Specialist
4 semanas atrás
We are seeking a highly skilled Service Request Management Analyst to join our team at Keep Simple. As a key member of our service management team, you will be responsible for ensuring seamless service delivery to our internal customers.
Key Responsibilities:- Request Coordination: Assign, reassign, and prioritize tickets to ensure efficient service delivery.
- SLA Management: Monitor and manage service level agreements to ensure timely and effective service delivery.
- Knowledge Article Management: Create, modify, and retire knowledge articles to support service request management.
- Reporting and Analytics: Work with reporting to review and align on service request key performance indicators.
- Team Collaboration: Collaborate with the service request team to ensure best practices are understood and followed.
- Documentation and Training: Maintain documentation and assist with onboarding training for service request management.
Requirements:
- Education: Bachelor's degree in Information Systems or related field, or equivalent work experience.
- ITIL Certification: ITIL v3 or v4 Foundations preferred.
- Experience: 2+ years of overall service management experience.
- Skills: Exceptional customer service skills, strong technical analysis, planning, time management, and organizational skills.
Working at Keep Simple:
We are a dynamic and innovative company that values collaboration, relationship building, and a positive work environment. If you are a motivated and detail-oriented individual with a passion for service management, we encourage you to apply for this exciting opportunity.
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