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Project Freight Coordinator

2 meses atrás


São Paulo, São Paulo, Brasil C.H. Robinson Tempo inteiro

As a Project Freight Coordinator at C.H. Robinson, your primary role will be to facilitate the comprehensive management and organization of project logistics to ensure client satisfaction. The objective of C.H. Robinson's Project Logistics division is to cultivate enduring partnerships with clients and their contractors by delivering exceptional service and proving our status as a leading project forwarder through outstanding performance. The Project Freight Coordinator plays a crucial role in supporting customer supply chains by optimizing the movement of their freight with efficiency and effectiveness. You will engage directly with clients to foster and enhance relationships, boost operational efficiency, and perform analyses that help clients leverage C.H. Robinson's technological capabilities.

Key Responsibilities The responsibilities associated with this position include, but are not limited to, the following:

  • Comprehensive project oversight and coordination for all project documentation related to truck/rail, sea, air, and barge logistics.
  • Ensure all shipping commitments are fulfilled and that complete client satisfaction is attained.
  • Conduct rate negotiations, develop carrier strategies, and select appropriate carriers.
  • Create templates for invoicing and project reporting for use by Project Logistics Coordinators.
  • Build and nurture account relationships with contacts at various levels within client organizations.
  • Monitor adherence to insurance stipulations, reporting, and claims resolution.
  • Collaborate with client representatives when critical issues arise and evaluate potential solutions.
  • Manage client expectations through the development and application of SOPs, KPIs, and other account-specific metrics.
  • Conduct regular business evaluations, utilizing internal analytics and market intelligence to derive customer insights, identify positive and negative trends in data, uncover new growth opportunities, enhance sales, and retain and expand business by presenting strategic solutions to clients.
  • Travel as directed by the company, including on-site engagements.
  • Adhere to corporate policies regarding communication and confidentiality.
  • Fulfill the 4 Pillars:
    • Proficiency in Incoterms.
    • 40 hours of documented offsite work (hands-on experience at job sites).
    • Design solutions and execute from quote to cash.
    • General understanding of the C.H. Robinson Project Execution model and work breakdown structure.
  • Perform additional duties or responsibilities as assigned based on team and/or country-specific requirements.

Qualifications

Required:

  • High school diploma or GED.
  • Minimum of 5 years of experience in project logistics.

Preferred:

  • Bachelor's degree from an accredited institution.
  • Willingness to travel up to 20% (for offsite Project Freight Coordinators up to %).
  • Ability to work independently and manage small to medium-sized projects on-site.
  • Openness to being on-site for extended durations.
  • Capacity to thrive in a fast-paced, deadline-oriented office environment.
  • Strong verbal and written communication skills and professional phone etiquette.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Exceptional customer service skills and follow-up.
  • Proficiency in Microsoft Office Suite.
  • Knowledge or coursework in Supply Chain, Logistics, and/or International Business.
  • Commitment to a diverse and inclusive workplace.

Disclaimer: This job description is intended to generally outline the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Your Health, Wealth, and Self

Your overall well-being is fundamental to our business. As you achieve, we succeed. We invest in your professional development, and our benefits support your financial, family, and personal objectives. Because we care about you, we offer a range of competitive benefits:

  • Private Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Paid Time Off to Volunteer in Your Community
  • Meal/Food Vouchers
  • Daycare Allowances
  • Child Birth Credit

Equal Opportunity Statement

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this enhances creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.