Technical Support Specialist

2 semanas atrás

Brasília, Distrito Federal, Brasil Brain Bubble Llc Tempo inteiro

Job Overview

At Brain Bubble Llc, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our end-users.

Key Responsibilities:

  • Live Chat Support: Engage with customers through live chat platforms to address their technical inquiries and concerns in a timely and professional manner.
  • Support Tickets: Respond to and resolve customer issues efficiently, ensuring high levels of customer satisfaction.
  • Remote Support: Provide assistance to end-users via phone, email, or screen sharing tools, offering expert guidance and troubleshooting skills.
  • Time Tracking: Accurately log time spent on tasks and adhere to company tracking guidelines, maintaining transparency and accountability.
  • Follow-up: Conduct post-resolution follow-ups to ensure customer satisfaction and gather feedback for continuous improvement.

Required Skills and Qualifications:

  • Microsoft Office 365 Administration: Possess expertise in managing and troubleshooting Office 365 applications and services, including setup and configuration.
  • Microsoft Active Directory Administration: Administer and maintain Microsoft Active Directory infrastructure, ensuring seamless integration and compatibility.
  • Windows 7 and Windows 10 Troubleshooting: Diagnose and resolve complex issues related to Windows operating systems, applying advanced troubleshooting techniques.
  • iOS Setup and Navigation: Assist customers with Apple iOS device setup and navigation, providing clear instructions and support.
  • Android Setup and Navigation: Help customers with Google Android device setup and navigation, ensuring smooth transition and adoption.

Soft Skills:

  • Clear Communication: Articulate technical information effectively in both written and verbal formats, ensuring clear understanding and resolution.
  • Logical Problem-Solving: Apply analytical thinking to resolve complex technical issues, considering multiple perspectives and solutions.
  • Time Management: Prioritize tasks, manage deadlines, and maintain focus under pressure, delivering high-quality results.
  • Attention to Detail: Maintain a keen eye for detail to ensure accurate troubleshooting and resolution, minimizing errors and rework.

Certifications (Optional):

  • Microsoft Office 365 Certification
  • Microsoft Active Directory Certification

  • Technical Support Specialist

    Há 2 dias

    Brasília, Distrito Federal, Brasil beBee Careers Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will provide front-line support to end-users, interacting with other technical teams as needed to resolve technical issues.Your responsibilities will include:Providing remote technical support by performing...

  • Cloud Technical Support Specialist

    1 semana atrás

    Brasília, Distrito Federal, Brasil Supportyourapp Tempo inteiro

    About UsSupportYourApp is a leading customer support outsourcing company with over 10 years of experience in providing BPO solutions to IT companies worldwide.Job OverviewWe are seeking an experienced Cloud Technical Support Specialist to join our team. As a Cloud Technical Support Specialist, you will be responsible for providing top-notch support for Cloud...

  • Technical Support Specialist

    Há 2 dias

    Brasília, Distrito Federal, Brasil beBee Careers Tempo inteiro

    Job DescriptionOur ideal candidate is a passionate and detail-oriented individual who enjoys working in the tech industry. As a Technical Support Consultant, you will be responsible for resolving support inquiries of various difficulties, gathering data to ensure the required technical information is collected to resolve even more complex tickets, and...

  • Support Specialist

    2 semanas atrás

    Brasília, Distrito Federal, Brasil Nielseniq Tempo inteiro

    Company DescriptionREF20928U**Job Description**:Our NielsenIQ Technology teams are working on our new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure.Our clients around the world rely on NielsenIQ's data and insights to innovate and grow.As a **Technical Support Specialist**, you'll be part of a team of smart, highly...

  • Support Services Professional

    Há 2 dias

    Brasília, Distrito Federal, Brasil beBee Careers Tempo inteiro

    About the RoleThis Technical Support Specialist role is ideal for individuals who have a passion for providing exceptional customer service and resolving complex technical issues.You will work closely with our technical teams to troubleshoot and resolve technical issues, ensuring that our end-users receive prompt and effective support.Responsibilities...

  • Technical Support Consultant

    1 semana atrás

    Brasília, Distrito Federal, Brasil Supportyourapp Tempo inteiro

    **Passionate about the world of tech?**What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with...

  • Technical Support Consultant

    3 semanas atrás

    Brasília, Distrito Federal, Brasil SupportYourApp Tempo inteiro

    (Networking) Technical Support Consultant (Brazil)Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering...

  • Specialist - Technical Support (Latam)

    2 semanas atrás

    Brasília, Distrito Federal, Brasil Rategain Tempo inteiro

    **About RateGain**:Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of SaaS solutions and one of the world's largest processors of electronic transactions and price points for travel and hospitality.It works in more than 100 countries with its 2,200+ customers—including 8 Fortune500...

  • Tech Support Specialist for Global SaaS Solutions

    1 semana atrás

    Brasília, Distrito Federal, Brasil Supportyourapp Tempo inteiro

    **About the Role**We're seeking a skilled Tech Support Specialist to join our team in providing exceptional technical support to clients worldwide. As part of our global organization, you will be responsible for troubleshooting and resolving complex technical issues, ensuring seamless customer experiences.**Key Responsibilities:**Triage technical issues...

  • Product Support Expert

    1 semana atrás

    Brasília, Distrito Federal, Brasil Medtronic Tempo inteiro

    A Day in the LifeThe Technical Service Specialist plays a critical role in supporting customers and internal stakeholders by providing expert technical knowledge and repair services. Key responsibilities include:Providing product training and support to customers and sales teams.Collaborating with cross-functional teams to develop and implement technical...