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Tiffany Store Leadership Position

Há 1 mês

São Paulo, São Paulo, Brasil Tiffany & Co. Tempo inteiro

As a key member of the Tiffany & Co. team, the Team Manager will play a pivotal role in driving sales and service excellence in our stores. This dynamic leader will be responsible for supporting the Store Manager in leading, developing, and supporting sales, operations, and security team members to meet and/or exceed sales plans and elevate the Tiffany store experience.

Sales: The Team Manager will be instrumental in deepening relationships with clients to achieve sales plans and drive lifetime loyalty and spend. They will manage and motivate the team to consistently achieve or exceed monthly, quarterly, and annual store sales plans. Additionally, they will drive client development activities among individual team members to cultivate new and existing clients.

Service: This role requires a strong focus on delivering exceptional customer service, consistently elevating the in-store experience, and delivering memorable moments. The Team Manager will lead, model, and coach based on TEI (Voice of Client Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind.

Operational Excellence: The Team Manager will ensure exceptional operational support to drive sales and service. They will manage efficient back-of-house operations and ensure consistency with established operational procedures. This includes identifying and executing efficiencies and best practices, ensuring compliance with all internal control procedures, and partnering with Market Operations Manager to reallocate resources to sales and clienteling through supporting key pillars.

Talent: This role requires a talent for elevating and hiring talent to ensure a winning team and create a best-in-class service and selling organization. The Team Manager will partner with the Manager to develop and execute a Talent Action Plan for each employee, continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management processes to improve team engagement and performance.

Qualifications:

Required Qualifications:

Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience (e.g., hospitality).

Proven track record in sales generation, managing the achievement of sales results.

Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.

Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and Point of Sales (POS) system.

Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Preferred Qualifications:

A college/university degree.

Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.