Productivity Enhancement Expert

1 semana atrás


Mato Grosso, Brasil beBeeQuality Tempo inteiro R$50.000 - R$100.000
Quality Assurance Specialist

We are seeking a meticulous and results-driven Quality Assurance (QA) Professional to support the sales department.

This key role focuses on ensuring exceptional customer interactions, enhancing team performance, and upholding quality standards.

Key Responsibilities:
  • Conduct quality monitoring to improve team efficiency through detailed evaluations and constructive feedback.
  • Review call recordings and customer interactions to ensure compliance with quality standards.
  • Design and manage evaluation forms and criteria aligned with business goals.
  • Provide supervisors with actionable insights into individual and team performance.
  • Analyze quality data to uncover trends and areas for enhancement.
  • Prepare and deliver comprehensive QA reports with recommendations for improvement.
  • Partner with the Learning and Development team to address skill gaps and training needs.
  • Suggest and implement process improvements to optimize customer experience and operational workflows.
Requirements:
  • Minimum of two years' experience in a QA role, ideally in a contact center or customer service setting.
  • Fluent in both German and English, with excellent written and verbal communication skills.
  • Strong problem-solving, organizational, and analytical abilities.
  • Collaborative mindset and experience working with cross-functional teams.
  • Proficiency in Microsoft Office, PowerPoint, and project management tools.
  • Ability to manage deadlines effectively.


  • Mato Grosso, Brasil beBeeDataScientist Tempo inteiro US$125.000 - US$175.000

    Data ScientistAs a key player in shaping one of the world's fastest-growing cloud services, you will help drive personalized experiences for millions of users.This is an opportunity to collaborate closely with experts from software engineering, product management, and research to design, implement, and evaluate models and algorithms that continuously adapt...


  • Mato Grosso, Brasil Eeze Tempo inteiro

    **Role Overview**: **Key Responsibilities**: - Integration Leadership: Learn and master the architecture and functionality of direct (client integrates with our API) and reverse (we integrate with client APIs) integrations. - Serve as the go-to expert for all integration-related queries. - Process Improvement Identify, document, and implement enhancements...

  • Integrations Tech Lead

    1 hora atrás


    Mato Grosso, Brasil Eeze Tempo inteiro

    **Role Overview**:**Key Responsibilities**:- Integration Leadership: Learn and master the architecture and functionality of direct (client integrates with our API) and reverse (we integrate with client APIs) integrations.- Serve as the go-to expert for all integration-related queries.- Process Improvement Identify, document, and implement enhancements to...


  • Mato Grosso, Brasil WinLux Europe Tempo inteiro

    **About The Role**: **Key Responsibilities**: - Define and execute the product strategy, aligning it with business goals to drive **growth, engagement, and retention**. - Own key **product performance metrics** (conversion rates, LTV, retention, churn, ARPU) and implement data-driven solutions to improve them. - Develop and manage the **product roadmap**...


  • Mato Grosso, Brasil WinLux Europe Tempo inteiro

    **About The Role**:**Key Responsibilities**:- Define and execute the product strategy, aligning it with business goals to drive **growth, engagement, and retention**.- Own key **product performance metrics** (conversion rates, LTV, retention, churn, ARPU) and implement data-driven solutions to improve them.- Develop and manage the **product roadmap** and...


  • Mato Grosso, Brasil dLocal Tempo inteiro

    **Why should you join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Mato Grosso, Brasil Convera Tempo inteiro

    **Customer Support Associate ( Italian Speaker )** Convera is seeking a **Client Service Support Associate (Italian Speaker)**. In this role you'll facilitate a positive journey for Clients through the efficient and timely handling of pre - and post-transaction queries, driving Client satisfaction and retention. **You will be responsible for**: - Request...


  • Mato Grosso, Brasil Convera Tempo inteiro

    **Customer Support Associate ( Italian Speaker )**Convera is seeking a **Client Service Support Associate (Italian Speaker)**. In this role you'll facilitate a positive journey for Clients through the efficient and timely handling of pre- and post-transaction queries, driving Client satisfaction and retention.**You will be responsible for**:- Request...

  • Youtube Video Editor

    1 semana atrás


    Mato Grosso, Brasil Paradox Tempo inteiro

    Wait a minute. Deep inside you are looking for a new adventure with - **Freedom**: feeling free to work remotely or hybrid and being trusted to deliver ? - **Ambition**: growing up surrounded by a team of visionaries committed to leading the edge in YouTube content creation? - **Passion**: for disrupting the outdated norms of the personal development...

  • Agile Facilitator

    1 semana atrás


    Mato Grosso, Brasil beBeeFacilitation Tempo inteiro US$90.000 - US$120.000

    Job SummaryThe Agile Facilitator plays a pivotal role in guiding teams towards achieving their goals through effective process facilitation and coaching.About the RoleWe are seeking an experienced Agile Facilitator to join our team. As a seasoned Scrum Master, you will be responsible for facilitating the Agile Release Train (ART) and assisting in overall...