Automation Field Support Specialist

1 dia atrás


São Paulo, São Paulo, Brasil Rockwell Automation Tempo inteiro
Job Overview
Rockwell Automation is a global leader in industrial automation and digital transformation, connecting the imaginations of people with the potential of technology. As a Field Technician, you will play a crucial role in supporting our customers across various industries, ensuring their control systems are maintained and functioning properly.

About the Role
You will be focused on on-site technical services, including commissioning, startup, maintenance, troubleshooting, and repair of Control Systems (PLC/Motion/Drives) in several applications. Your responsibilities will include providing on-site support and troubleshooting of product-level issues on Rockwell Automation technologies, performing preventative maintenance activities on automation assets, and assessing and documenting customer automation installed base and network infrastructure.

Key Responsibilities:
  • • Provide on-site support and troubleshooting of product-level issues on Rockwell Automation technologies (PLCs, HMI, VFDs and other motor control components).
    • Perform preventative maintenance activities on automation assets.
    • Support customers to maintain control system health (ex: firmware updates, OS patching, and program backups).
    • Assess and document customer automation installed base and network infrastructure.
    • Support customers, contractors, and RA project teams with installation, check-out, testing, and startup of RA products and systems (ex: I/O terminations and check-out, network cable setup, hardware configuration).
    • Support Engineers with small project execution involving PLC and HMI migrations/conversions.

The Ideal Candidate
We are seeking an experienced individual with a high school diploma or technical graduation in Electrical, Automation, or related field. The ideal candidate should have a minimum of 5 years of experience, knowledge of Rockwell Automation/Allen-Bradley control system platforms, and understanding of AC/DC power circuits, pushbuttons, circuit breakers, power supplies, overloads, contactors, relays, motors, VFDs, and PLCs. Additionally, the candidate should possess excellent customer relationship development and management skills, as well as demonstrated experience working as part of a project team and partnering across cultural boundaries.

What We Offer
Rockwell Automation offers a comprehensive package of benefits, including mindfulness programs, volunteer paid time off, company volunteer and donation matching program, employee assistance program, personalized wellbeing programs, and on-demand digital course library for professional development.

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