Global Travel Support Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil EF Education First Gruppe Tempo inteiro

About the Role:

EF Education First is seeking a skilled and compassionate Global Travel Support Specialist to join our team. As a key partner in our crisis management and emergency response processes, you will play a vital role in ensuring the safety and well-being of our student travelers.

Key Responsibilities:

  • Cross-functional collaboration with our Safety and Operations team to identify and resolve on-tour issues.
  • Problem-solving and communication with students, teachers, and parents to provide support and information throughout their travel.
  • Training and developing colleagues to prioritize issues and communicate effectively with travelers.

Requirements:

  • Compassionate and empathetic approach to customer service.
  • Problem-solving skills and ability to think critically in high-pressure situations.
  • Detail-oriented and adaptable, with a positive attitude and strong communication skills.
  • Experience with CRM platforms, such as Salesforce, is a plus.

About EF Education First:

At EF, we believe that the world is better when people try to understand one another. Our culturally immersive education programs turn dreams into international opportunities, and we're committed to inclusion and belonging across all aspects of our organization.


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