Application Security Threat Mitigator
Há 3 dias
This role involves a thorough review of tickets for inconsistencies prior to ERV calls, ensuring that all necessary information is validated and accurate. It also requires the ability to schedule ERV calls, work collaboratively with the Risk Manager to understand questionable items and approach to ticket review, and research previous tickets to identify any inconsistencies or potential risks.
Key Responsibilities:- Review tickets for inconsistencies in advance of ERV calls
- Validate ticket information in activity tab, known as validation block
- Schedule ERV calls
- Collaborate with Risk Manager to understand questionable items and approach to ticket review
- Research previous tickets, including upstream and downstream relationships and for other firms and their results – discuss inconsistencies with the Risk Manager
- Maintain and monitor a dashboard of your ticket status
- Monitor the activity tab for Customer communications
- Review and action pending items/responses in a timely manner (in line with SLOs)
- Participate in Team calls and ideation exercises
- Communicate effectively with Seniors and Stakeholders
- Review related CRS and SRT tasks and update record documentation accordingly
- Track progress of the ticket through the Issue Mgmt. Stage and know how to manage integration of ancillary NIS teams: Global Workspace; m365; Third Party Risk Mgmt.; Splunk; Business Continuity; Mobile Application Mgmt.; BISO/CISO
- Candidates must possess excellent customer service skills to create an exceptional customer experience
- Strong organizational and time management skills are required to support multiple concurrent reviews
- Self-awareness is essential for this role
- Candidates should be quick learners, able to integrate training and coaching received into action
- They should ask questions to deepen their understanding of our processes, the business, and solutions
- A strong knowledge of Information Security Policy, Application Readiness Standard, & Applicable Supporting Standards is required
- Demonstrating competency in the English language is a must
This role offers 100% remote work arrangements
Seniority Level:Not Applicable
Employment Type:Full-time
Job Function:- Information Technology
- IT Services and IT Consulting
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