Cloud Security Expert
1 dia atrás
We are seeking a highly skilled Cloud Security Expert to join our team as a Technical Account Manager. As a key member of our customer success team, you will be responsible for delivering exceptional technical support and guidance to our Strategic Premium Support customers.
About the Role:This is an exciting opportunity for a motivated individual with a passion for cloud security and customer advocacy. As a Senior Technical Account Manager, you will serve as the primary technical contact for our customers, providing proactive technical support and ensuring their success on our cloud-native platform.
Key Responsibilities:- Serve as primary technical contact and augment our customer support teams.
- Onboard new customers to the CrowdStrike platforms.
- Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
- Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
You will engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite, and maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
Requirements:To succeed in this role, you must have:
- Bachelor's Degree or equivalent experience.
- Experience with cloud-native services, infrastructure, and environments.
- Knowledge of enterprise application technologies, security and cutting-edge infrastructures.
- Technical understanding of incident response, computer forensics, network administration and management, and cloud architecture and workload security technologies.
- Excellent customer service skills and ability to quickly establish technical credibility with customers.
CrowdStrike offers a competitive salary of $125,000 - $150,000 per year, plus additional benefits including:
- Market leader in compensation and equity awards.
- Competitive vacation and flexible working arrangements.
- Comprehensive and inclusive health benefits.
- Physical and mental wellness programs.
- Paid parental leave, including adoption.
- A variety of professional development and mentorship opportunities.
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