Business Transformation Consultant

1 dia atrás

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro US$80.000 - US$120.000
Unlock Your Potential as a Customer Success Manager

This is an exciting opportunity to join our dynamic team and embark on a rewarding journey as a Customer Success Manager. As a key member of our organization, you will play a vital role in guiding customers through their business journey with our solutions.

The ideal candidate will have 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management. Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value is essential.

Responsibilities
  • SUCCESSFULLY COMPLETE A LEARN-APPLY PROGRAM ENHANCING YOUR SUPPORT IN THE CSM ROLE
  • IMMERSE YOURSELF IN MULTI-DIMENSIONAL EXPERIENTIAL LEARNING WITH A FOCUS ON DIGITAL TRANSFORMATION, GLOBAL INTELLIGENCE, HUMAN SKILLS, BUSINESS AND TECHNOLOGY ACUMEN, SOLUTION/INDUSTRY KNOWLEDGE, AND STRATEGY/TOOLS/PROCESS
  • ENHANCE SKILLS AROUND YOUR SOLUTION PORTFOLIO, MANAGING CUSTOMER RETENTION, AND DRIVING VALUE REALIZATION
  • RECEIVE ONBOARDING IN YOUR LOCAL MARKET WITH ON-THE-JOB TRAINING AND MENTORING BY A SENIOR CSM PROFESSIONAL IN THE FIELD

You will have the opportunity to work both behind the scenes and directly with customers, gaining hands-on experience with world-class cloud solutions and enriching your knowledge of SAP and the Customer Success board area.

Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

Key Focus Areas
  • BUSINESS PROCESS MANAGEMENT - KNOWLEDGE IN BUSINESS PROCESS AUTOMATION APPLICATIONS
  • CUSTOMER EXPERIENCE - KNOWLEDGE OF E-COMMERCE, SALES, CUSTOMER SERVICE, AND MARKETING PROCESSES
  • SUPPLY CHAIN MANAGEMENT - KNOWLEDGE IN SUPPLY CHAIN, ASSET MANAGEMENT, MANUFACTURING, LOGISTICS, OR PRODUCT AND PROJECT LIFECYCLE MANAGEMENT

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