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Shift Leader
2 meses atrás
Job Summary
The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.
Key Responsibilities
- Assist in the management of specific areas of the restaurant during scheduled shifts, ensuring seamless operations and high-quality customer service.
- Ensure that the restaurant is properly organized and staffed as designated by the written schedule through proper job assignments, break rotation, and delegation of tasks during both peak and non-peak periods.
- Conduct orientation, training, and evaluation of crew members in all functional areas, fostering a culture of excellence and teamwork.
- Assist hourly employees at the point of sale in the execution of product promotions, driving sales and customer engagement.
- Ensure guest service in all areas meets applicable standards for quality, value, and cleanliness, exceeding customer expectations.
- Handle minor customer complaints, taking prompt and appropriate action to resolve problems and making determinations when to report to the management team on more serious complaints.
- May contribute in the execution of the restaurant's business plan through specific job assignments and projects as determined by the management team.
- Responsible for timely and accurate completion of all cash accountability reports on assigned shifts, maintaining financial integrity.
- Able to perform the duties of all other non-management positions, demonstrating adaptability and a willingness to learn.
- Informs immediate supervision promptly of all problems or unusual matters of significance, ensuring open communication and collaboration.
- Perform other duties and responsibilities as requested by the management team, supporting the overall success of Smith Dairy Queens, Ltd.
Requirements
- Must be at least 18 years of age
- High school diploma
- 1-year minimum of management experience at a restaurant chain
- Dedication to providing exceptional customer service
- Exceptional teambuilding capacity
- Strong math and Windows-based computer literacy
- Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills
- Ability to work flexible hours and days to support business hours and needs.
