Desktop Support Specialist

2 semanas atrás

Blumenau, Santa Catarina, Brasil Excis Compliance Tempo inteiro
About Excis Compliance

Excis Compliance Ltd is a leading provider of innovative IT solutions, dedicated to helping businesses optimize their technology infrastructure. With a strong global presence and a commitment to excellence, we partner with industry-leading clients to ensure their operations are efficient, secure, and compliant.

About the Role

As a Desktop Support Technician, you will play a critical role in supporting our client's IT infrastructure. Your responsibilities will include providing technical assistance to end-users, resolving hardware and software issues, and ensuring the smooth operation of their systems.

Key Responsibilities
  • Responding to client support requests in a timely and professional manner.
  • Diagnosing and troubleshooting hardware and software issues, including networking problems.
  • Installing and maintaining computer hardware, peripherals, operating systems, and software applications.
  • Providing technical training and support to end-users.
  • Documenting and resolving technical issues effectively.
  • Ordering and managing IT supplies.
Qualifications

To be successful in this role, you will need:

  • Proven work experience as a Desktop Support Engineer or Support Technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Strong problem-solving and analytical skills.
  • Excellent interpersonal and communication skills.
  • Ability to travel and work after hours when necessary.
  • Fluency in Portuguese and English.
Benefits

We offer a range of benefits, including:

  • Career growth: Opportunities to advance your career within a dynamic and growing company.
  • Mentorship: Guidance and support from experienced professionals.
  • Collaborative culture: A supportive and collaborative work environment where your contributions are valued.
  • Cutting-edge technology: Exposure to the latest IT trends and technologies.
  • Global impact: The chance to work on projects that have a positive impact on businesses worldwide.
  • Work-life balance: Flexible work arrangements to support your personal and professional goals.
Equal Opportunity Statement

We are committed to diversity and inclusivity, and welcome applications from candidates from all backgrounds.

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