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Payment Support Specialist
Há 1 mês
**Job Title:** Payment Support Specialist
We are seeking a skilled Payment Support Specialist to join our team at Nuvei. As a Payment Support Specialist, you will be responsible for ensuring that our customers' escalations are processed to their satisfaction and within service level.
**Key Responsibilities:**
- Coordinate and manage requests based on their origin and level of priority, within established service level agreement (SLA)
- Process, investigate and respond to escalations to ensure customers' issues reported via all channels are resolved to our client's satisfaction.
- Contribute to team performance by meeting team and company KPIs
- Engage and lead communications with banks and Nuvei's partners.
- Assist co-workers and customers across the world with escalations such as profile setting, Payment inquiries, technical assistance
- Identify, report, and track technical and payment complaints and incidents affecting the company's customers, contacting the relevant departments in the organization when needed.
- Produce and analyze reports
- Maintain, review, and improve internal procedures and processes
- Ensure all tasks are performed in line with the current procedures
- Continuously keep yourself up to date on industry trends, internal policies, and procedures
**Requirements:**
- Fluent in English (written and verbal)
- University / College degree or combination of education and equivalent and related work experience would be preferred
- Highly collaborative, good verbal and written communication skills, and capable of working as part of a team.
- Able to communicate complex concepts to diverse global audiences in a clear and concise manner.
- Fintech, Online payments industry, and technical background are a plus
- Strong organizational skills and ability to multitask.
- Ability to be tactful, maintain confidence, and foster an ethical working environment
- Experience working with international clients.
- Proven ability to work with grace under pressure in a dynamic team environment
**Working Language:** English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.
**Benefits:**
Nuvei offers a wide variety of benefits which include:
- Paid Sick Time, health insurance
- A Long-Term Incentive Plan that creates an opportunity for all employees to financially benefit from Nuvei's growth.
- Up to 2.5 additional days of annual leave per quarter, if Nuvei achieves its quarterly targets.
- Hybrid working environment.
- Virtual yoga and meditation classes, as well as other opportunities to get involved in community outreach and employee engagement initiatives.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.
