Content Creation Specialist

2 semanas atrás

Espírito Santo, Brasil beBeeCustomerSupport Tempo inteiro R$5.500 - R$7.000
About This Role

This is a full-time position that requires an individual with exceptional customer support skills to join our dynamic team. As the first point of contact for our users, you will be responsible for assisting them with inquiries, troubleshooting issues, and ensuring a seamless experience with our platform.

Key responsibilities include creating helpful support content, maintaining and improving existing documentation, reproducing and testing customer-reported issues, and collaborating closely with cross-functional teams. The ideal candidate will possess excellent communication skills, prior experience in customer support, and a genuine passion for helping others succeed.

We offer a meaningful role in shaping how we support and engage with our users during an exciting period of growth at our company. You will have the opportunity to work alongside a highly experienced and collaborative team, gain hands-on experience across multiple departments, and contribute to a product that makes a real difference in how life sciences companies create and manage their content.

The successful candidate will be proactive, customer-focused, and committed to delivering an exceptional support experience. They will be comfortable working remotely, with a reliable setup and the discipline to stay organized and focused.

Your Responsibilities
  • Create helpful support content, including written articles, user guides, presentations, and short screencast videos.
  • Maintain and improve existing documentation and resources in the Support Help Center.
  • Reproduce and thoroughly test customer-reported issues, escalating them to the appropriate teams based on the scenario and complexity.
  • Collaborate closely with cross-functional teams, including Business Development, Customer Success, and Product, to ensure a seamless and informed support experience.
Your Qualifications
  • An excellent communicator in English, both written and verbal. Additional EU languages are a plus.
  • Prior experience in Customer Support and a genuine passion for helping others succeed.
  • A digital native who feels at ease navigating online platforms and learning new tools.
  • A team player who thrives in a collaborative, remote-first environment.
  • Quick to learn and resourceful when solving problems independently, but also knows when to reach out and ask the right questions.
What We Offer
  • A meaningful role in shaping how we support and engage with our users during an exciting period of growth.
  • Work alongside a highly experienced and collaborative team that values knowledge sharing and continuous improvement.
  • Gain hands-on experience across multiple departments, including Product, Customer Success, and Business Development.
  • Contribute to a product that makes a real difference in how life sciences companies create and manage their content.

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