Digital Customer Experience Innovation Lead

3 semanas atrás


Vinhedo, Brasil Hedera Hashgraph, LLC Tempo inteiro
Digital Customer Experience Innovation Lead

Avery Dennison Corporation is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and products that enhance branded packaging and display information. We employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion.

As the Digital Innovation Lead for Customer Experience, you will be at the forefront of our digital transformation. You will be responsible for leading the identification, exploration, and development of new business and technology opportunities that add measurable value within the Customer Experience domain. You will be an expert in everything related to Avery Dennison customers and their experience, across all current and potential new client profiles from Brand, Converter, Factory, and Consumer.

Key Responsibilities
  1. Lead exploration and development of new business and technology opportunities.
  2. Facilitate workshops to brainstorm new ideas or develop existing ones.
  3. Drive strategic impact and value creation by analyzing market trends and conducting business analysis.
  4. Lead the execution of proof of concepts utilizing the DICE agile framework and Design Thinking.
  5. Assist in the development of digital customer experience strategy for the enterprise.
Qualifications
  1. Master's or Bachelor's degree in business, computer science, computer engineering, electrical engineering, system analysis, or a related field of study.
  2. Relevant experience working in a global and matrix environment in a technology role.
  3. Customer-facing technology solutions analysis and implementation experience.
  4. Technical Prowess: Prior programming and cloud development experience is a plus.
  5. Strategic Mindset: You possess a keen understanding of business drivers and the ability to translate technical concepts into actionable strategies.
  6. Communication Mastery: You excel at communicating complex ideas in a clear and concise manner.
  7. Passion for Innovation: You are naturally curious and constantly seeking out new ideas and approaches.
  8. Collaborative Spirit: You thrive in cross-functional teams and build strong relationships.


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