Information Technology Specialist

Há 6 dias

São Paulo, São Paulo, Brasil beBeeCareer Tempo inteiro R$150.000 - R$300.000
Technical Support Specialist

We are looking for a skilled and experienced Technical Support Specialist to join our team. In this role, you will provide technical assistance to customers via phone, email, or chat. You will troubleshoot and resolve technical issues with software applications, hardware devices, and network connectivity.

Key Responsibilities:

  • Provide Level 2/3 support for multiple software applications
  • Troubleshoot incidents, service requests, and change requests, ensuring timely resolution and minimal business disruption
  • Monitor application health, performance, and integrations
  • Support end users across multiple countries and languages, ensuring high-quality service and clear communication
  • Maintain documentation, audit trails, and compliance with regulatory and security standards

Requirements:

  • Experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments
  • Knowledge of Spanish and Portuguese language required
  • Familiarity with LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems
  • Strong troubleshooting and analytical skills
  • Experience with SQL, Windows, Azure, and integration platforms

Benefits:

  • Health insurance
  • Life insurance
  • Gympass
  • TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
  • Partnership with SESC
  • Reimbursement of Certifications
  • Free TCS Learning Portal – Online courses and live training

Working Conditions:

  • This role requires strong collaboration with vendors and internal teams to ensure optimal application performance and compliance
  • The successful candidate will have experience working in a fast-paced environment and will be able to adapt quickly to changing priorities
  • Able to work with global teams and support users in multiple regions
  • Excellent communication and documentation skills

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