Medical Support Specialist
Há 4 dias
Fortrea Inc. is a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience. We provide pharmaceutical, biotechnology, and medical device customers with a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas.
Salary and BenefitsWe offer a competitive salary in the range of $55,000 - $65,000 per year, depending on qualifications and experience. Additionally, we provide comprehensive benefits including health insurance, retirement plan, and paid time off.
Job DescriptionWe are seeking a highly motivated and detail-oriented Medical Contact Center Assistant I to join our team. As a key member of our customer service team, you will be responsible for responding to medical information queries, product quality complaints, and general inquiries received over various channels. Your excellent communication skills and technical proficiency with Microsoft Office suite applications will enable you to perform your duties effectively.
You will also be responsible for receiving, recording, and reporting Adverse Drug Reactions in a timely manner, adhering to regulations and internal standards. Additionally, you will support various activities such as tracking different types of information and metrics, ongoing quality control of defined process steps, training, and reconciliation of data from multiple sources.
Required Skills and Qualifications- Good written and verbal communication skills
- Good understanding of regulatory requirements, good Pharmacovigilance practices, and ICH-GCP guidelines
- Technical proficiency with Microsoft Office suite applications
- High degree of accuracy with attention to detail
- Ability to work independently with moderate supervision
We are committed to creating a collaborative and inclusive workspace where personal growth is nurtured, enabling you to make a meaningful global impact. Our company culture values diversity, equity, and inclusion, and we strive to be an equal opportunity employer.
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