Cloud Solution Architect
3 semanas atrás
At Microsoft, we're committed to empowering every person and every organization on the planet to achieve more. As part of our Customer Experience & Success (CE&S) organization, you'll play a key role in shaping the future of our customers' experiences.
The Global Customer Success (GCS) organization is driving the creation of a desired customer experience through support offer creation, digital transformation, and operational excellence. We're looking for a Cloud Solution Architect (CSA) - Adoption & Governance with a focus on Azure, Cloud Governance, Adoption & Change Management, and Cloud Financial Management (FinOps).
This role is challenging and diverse, requiring an awareness of market and industry trends, as well as ongoing personal and professional development. You'll have the opportunity to coach customers' teams and balance advanced technology with strategic business acumen.
As a Cloud Solution Architect, you'll help drive and support service transformation in enterprise organizations through pre-defined Unified offerings and longer-term support engagements as a Designated Engineering (EDE).
This role offers flexibility, with the option to work up to 100% from home.
**Responsibilities:**
Develop and expand existing relationships with customers, architects, and technical specialists. Contribute to customer success plans and meet customer needs by partnering with internal teams and resources. Support customer skilling by delivering as a trusted advisor to ensure customer readiness.
Assess and transfer knowledge to close customer skill gaps. Identify and anticipate issues, advising customers to operate and optimize performance in accordance with Microsoft best practices. Adapt methodology and apply governance to identify, communicate, and minimize business and technical risks.
Deliver CCX Services engagements, including workshops, assessments, support programs, and Unified services. Engage in IT and business executive discussions related to Change Management, Modern Service Management principles, Digital Transformation, and IT Operations.
**Qualifications:**
**Required/Minimum Qualifications:**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field, and 2+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
Fluent in reading, writing, and speaking English and Portuguese. Experience engaging and presenting to C-Level executives. 2+ years of experience working with Enterprise customers in management consulting, IT consulting, or related fields.
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