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Operations Manager
2 meses atrás
We are seeking a strategic business leader to serve as the Hotel Operations Director for Marriott International, Inc. This role is responsible for overseeing the overall operations of the hotel, including Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments.
Key Responsibilities- Develop and implement departmental strategies to meet or exceed brand standards and customer expectations.
- Lead a team of department heads to ensure effective management of hotel operations, including revenue growth, employee satisfaction, and guest satisfaction.
- Monitor and analyze financial performance, including occupancy, rate, wages, and controllable expenses.
- Implement systems to enable employees to understand guest satisfaction results and communicate a clear and consistent message regarding departmental goals.
- Respond to and handle guest problems and complaints, and create an atmosphere that meets or exceeds guest expectations.
- Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results.
- Ensure employees are treated fairly and equitably, and foster employee commitment to providing excellent service.
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Marriott International, Inc. is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
