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Business Process Improvement Specialist

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Global Business Services Transformation Specialist

This is a transformative role in global business services where you will be working in a dynamic and collaborative environment.

  • Support users in their day-to-day operations.
  • Manage and resolve non-standard stakeholder issues.
  • Take charge of critical situations and provide direct solutions.
  • Participate in local problem analysis and contribute to solution definition.
  • Follow up on customer complaints and coordinate reply and solution deployment.

As a Global Business Services Transformation Specialist, you will establish effective collaboration with country stakeholders, work closely with Service Specialists and Compliance Specialists, and identify areas for improvement to generate process competitive advantages.

Key responsibilities include training stakeholders and newcomers on tool usage and global process rules, promoting standard services and best practices, and easing the users' self-service approach.

To be successful in this role, you should possess a degree or diploma in a relevant discipline, 2-3 years of experience in procurement or purchasing domains or accounting, and strong SAP experience in the domain.

Required skills and qualifications include excellent problem-solving skills, a proactive mindset, strong collaboration and communication skills, and a service-driven mindset. A good level of spoken and written English is mandatory, and proficiency in one or more local languages, such as Chinese, Hindi, or Thai, is highly desirable.

Benefits of this role include the opportunity to work in a dynamic and collaborative environment, contributing to the transformation of global business services. You will also have the chance to establish effective collaboration with country stakeholders, work closely with Service Specialists and Compliance Specialists, and identify areas for improvement to generate process competitive advantages.

Others: This role requires a high level of autonomy and independence, with the ability to work effectively in a fast-paced environment. You should be able to prioritize tasks, manage multiple projects simultaneously, and meet deadlines while maintaining high levels of quality and accuracy.

Key Skills:
  • Problem-solving skills
  • Collaboration and communication skills
  • Service-driven mindset
  • Strong SAP experience
  • Proficiency in one or more local languages