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Technical Support Specialist
2 meses atrás
Job Title: Técnico de Bancada
Job Summary:
Motorola Solutions is seeking a skilled Técnico de Bancada to join our team. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers, troubleshooting and resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.
Key Responsibilities:
- Provide technical support to customers via phone, email, or in-person, resolving complex technical issues and escalating issues to senior technical staff as needed.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to deliver exceptional customer experiences and drive business growth.
- Develop and maintain technical documentation, including user manuals, technical guides, and knowledge base articles.
- Stay up-to-date with the latest technologies and industry trends, applying this knowledge to improve technical support processes and customer experiences.
- Participate in on-call rotations, providing 24/7 technical support to customers as needed.
Requirements:
- Bachelor's degree in a relevant field, such as electronics, telecommunications, computer science, or a related field.
- Minimum 2 years of experience in a technical support role, preferably in a similar industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and cross-functional teams.
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Proficiency in Microsoft Office and Google Tools, including Word, Excel, PowerPoint, and Google Docs, Sheets, and Presentation.
- NR10 certification is mandatory.
Preferred Qualifications:
- Experience with video systems and video management systems.
- Knowledge of automation and control systems.
- Experience with electrical and electronics engineering principles.
- Fluency in multiple languages, including English and Portuguese.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
- Recognition and rewards for outstanding performance.
Equal Employment Opportunity:
Motorola Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment that values diversity, equity, and inclusion.
