Network Security Specialist

2 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Tempo inteiro
Job Description

Job Title: Network Engineer

Job Summary: We are seeking a highly skilled Network Engineer to join our team at Orange Business. As a Network Engineer, you will be responsible for managing customer issues and requests related to security technologies, as well as administering and monitoring messaging services and platforms.

Responsibilities
  • Manage customer issues and requests related to security technologies, including Fortigate, Checkpoint, Juniper, ZScaler, and BigIP.
  • Initiate Root Cause Analysis when total outages are resolved or upon management requests.
  • Regularly review incidents with Level 1 security support, Level 2 support, and engineering teams.
  • Handle change requests on customers' Security infrastructures & technologies, performing Risk Level Assessment and participating in regular governances with the Change Advisory Board (CAB).
  • Provide expert-level technical support to ensure service delivery or service restoration.
  • Transfer/Relay cases to other support entities for either remote or on-site intervention.
  • Ensure that service level agreements are met for all requests delivery and incident resolution.
  • Proactively monitor systems and solutions to ensure service availability for customers.
Requirements
  • Degree or Master degree in IT or Telecommunications field from a recognized university.
  • CCNA certified.
  • Security certification such as Fortinet NSE 4/5/6/7, Palo Alto, PCNSA/PCNSE/PCSAE, Checkpoint CCSA/CCSE are desirable.
  • ITIL V3 Foundation (optional).
  • Microsoft Certifications (optional).
  • Any certification within the related fields will be a definite advantage - Juniper / Zscaler.
  • Experience: 3 years as IT customer support or IT Administrator or 2 years in a similar role.
Benefits
  • Medical plan.
  • Dental plan.
  • Life insurance.
  • Meal allowance.
  • Transportation allowance.
  • Bonus plan.
  • Gympass.
  • Day care.
  • Private pension fund.
  • Birthday gift (day off).
  • Give a day, get a day (day off).
  • Maternity Leave (6 months + 1.5 year of teleworking).
  • Paternity Leave (15 days + 5 months and 15 days of teleworking).
  • Orange Employee Solutions (psychological and legal assistance).
  • Shiatsu.
  • Labor gymnastic.
  • Teleworking Reimbursement.
  • Flexibility.
  • Friendly and caring environment.
  • Global work environment.


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