Network Security Specialist
2 semanas atrás
Job Title: Network Engineer
Job Summary: We are seeking a highly skilled Network Engineer to join our team at Orange Business. As a Network Engineer, you will be responsible for managing customer issues and requests related to security technologies, as well as administering and monitoring messaging services and platforms.
Responsibilities- Manage customer issues and requests related to security technologies, including Fortigate, Checkpoint, Juniper, ZScaler, and BigIP.
- Initiate Root Cause Analysis when total outages are resolved or upon management requests.
- Regularly review incidents with Level 1 security support, Level 2 support, and engineering teams.
- Handle change requests on customers' Security infrastructures & technologies, performing Risk Level Assessment and participating in regular governances with the Change Advisory Board (CAB).
- Provide expert-level technical support to ensure service delivery or service restoration.
- Transfer/Relay cases to other support entities for either remote or on-site intervention.
- Ensure that service level agreements are met for all requests delivery and incident resolution.
- Proactively monitor systems and solutions to ensure service availability for customers.
- Degree or Master degree in IT or Telecommunications field from a recognized university.
- CCNA certified.
- Security certification such as Fortinet NSE 4/5/6/7, Palo Alto, PCNSA/PCNSE/PCSAE, Checkpoint CCSA/CCSE are desirable.
- ITIL V3 Foundation (optional).
- Microsoft Certifications (optional).
- Any certification within the related fields will be a definite advantage - Juniper / Zscaler.
- Experience: 3 years as IT customer support or IT Administrator or 2 years in a similar role.
- Medical plan.
- Dental plan.
- Life insurance.
- Meal allowance.
- Transportation allowance.
- Bonus plan.
- Gympass.
- Day care.
- Private pension fund.
- Birthday gift (day off).
- Give a day, get a day (day off).
- Maternity Leave (6 months + 1.5 year of teleworking).
- Paternity Leave (15 days + 5 months and 15 days of teleworking).
- Orange Employee Solutions (psychological and legal assistance).
- Shiatsu.
- Labor gymnastic.
- Teleworking Reimbursement.
- Flexibility.
- Friendly and caring environment.
- Global work environment.
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