Senior Risk Mitigator

Há 4 dias

São Paulo, São Paulo, Brasil beBeeResponsible Tempo inteiro R$120.000 - R$150.000

This role is pivotal in upholding responsible gaming practices, mitigating gambling-related harms while ensuring compliance with regulatory mandates.

As a Responsible Gaming Analyst, you will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards.

Key Responsibilities:

  • Conduct thorough behavioral analysis to identify signs of gambling-related harm.
  • Engage in phone calls with high-risk customers to discuss responsible gambling tools and offer support.
  • Manage and escalate responsible gaming concerns from internal teams.
  • Collaborate closely with AML and Account Management teams to ensure proper customer due diligence.
  • Assist with responsible gambling-related translations when required.

Requirements:

  • A minimum of 6 months in a compliance, risk analysis, or responsible gaming role.
  • Prior experience in the iGaming sector, particularly in LATAM markets.
  • Previous experience handling sensitive customer interactions via phone, email, and chat.
  • Familiarity with working in a high-paced environment with confidential data.
  • Strong analytical and pattern-recognition skills for identifying problematic behaviors.

Bonus Points: Experience with market-specific regulations and industry trends.

What We Offer: Opportunities for professional growth and development within a dynamic team.

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