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Business Analyst
2 meses atrás
Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow.
We are seeking a highly motivated and detail-oriented Business Analyst Jr to join our team. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Main Responsibilities- Monitor migration upgrades to ensure smooth transitions and address any issues promptly.
- Act as the primary point of contact for a bank to monitor and document product graduation, ensuring all bank requirements and updates are accurately captured.
- Audit GBP for correct benefit assignment, ensuring that all benefits are accurately and appropriately allocated according to upgraded portfolios.
- Monitor open and closed claims on a weekly basis, track their status, and ensure timely resolution to maintain efficient operations and client satisfaction.
- Establish and manage governance processes with Insurance vendors, overseeing the management of inquiries to ensure accountability and effective resolution.
- Generate and present weekly reports detailing migration progress, content accuracy, inquiry statuses, and any relevant metrics to inform stakeholders and guide decision-making.
- Review and track escalations, ensuring that critical issues are promptly addressed and resolved, and provide recommendations for improvements if necessary.
- 1-3 years of working experience in the financial sector.
- 1-3 years of experience in business and leading projects.
- Solid analytical and technical skills to provide sound solutions to complex business issues.
- Proven presentation and facilitation skills as well as an ability to communicate effectively.
- Expert interpersonal skills to engage in multidisciplinary, international, and high-profile projects.
- Portuguese/English is required.
- Thorough knowledge of all Microsoft Office software packages.
- Excellent ability to break down and communicate complex ideas.
- Affinity for quantitative analysis and telling a story with data.
- Enjoy fostering collaboration within a team and developing team members.
- High level of ownership, quantitative acumen, and entrepreneurship.
- A result-driven approach.
- An exciting and professional work environment.
- Exposure to key decision-makers in the industry in Latin America.
- Continuous knowledge building initiatives to support your career growth.
- Professional services contracting scheme (CNPJ).