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Technical Architect
2 meses atrás
Zendesk is seeking a highly skilled Technical Architect to join our Managed Services team. As a Technical Architect, you will play a critical role in supporting our customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize, and maintain their use of Zendesk products as their businesses grow and evolve.
Responsibilities:- Collaborate with customer SMEs to build the best technical solution for integrating Zendesk into customer workflows and processes.
- Seek to understand our current & prospective customers' needs and lead technically oriented customer conversations.
- Work collaboratively with Consultant, Support and Account Management teams to position, present and validate implementation solutions to our actual & prospective customers.
- Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers.
- Provide feedback and prototype ideas from the field to influence product development.
- Design, POC and present technical solutions for customer use cases.
- Suggest validated workarounds to fill product gaps.
- Lead highly technical discussions on a broad variety of technologies.
- Bachelor's Degree (or equivalent experience) and 1-2+ years of experience delivering consulting services and/or programming experience with languages like Ruby, Python, Java, C#, or JavaScript.
- Excellent analytical skills, including the ability to meet a business requirement with a technical solution.
- Strong solution scoping abilities, using our existing solution and influencing new product development.
- Experience with RESTful APIs, and experience developing applications on the backend (servers and databases) as well as the client side (Android, Web, iOS, etc).
- Experience developing, selling, or supporting SaaS applications;
- High energy, passion and positivity - you are someone who sincerely enjoy presenting to and interacting with customers.
- Experience in a broad variety of technical concepts (web development, web sockets, mobile development, backend development, automation...)
- Strong communication skills.
- English proficiency is required.
- Experience in global teams.
- Proficiency in Spanish.
- Familiarity with a backend programming language (Ruby, Python, C#, etc.).
- Hands-on experience with Zendesk products, implementations, configuration, Apps Framework, and SSO.
- Zendesk Administrator Certification.
- Zendesk App Developer 1 Certification.
Zendesk is committed to creating a workplace that is inclusive and equitable for all employees. We believe that diversity and inclusion are essential to our success and strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are an individual with a disability and require a reasonable accommodation to submit this application, please send an e-mail to with your specific accommodation request.
