
Operational Expert
Há 5 dias
As a key member of the operations team, you will play a pivotal role in shaping the future of living by ensuring seamless operations and enhancing customer experiences.
- Coordinate move-in activities to ensure a seamless guest experience, including entry methods, registrations, parking assignments, and guest requests.
- Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
- Communicate effectively with clients to ensure exceptional guest experiences.
- Collaborate with internal and external teams to resolve urgent maintenance issues promptly through organized work orders.
- Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
- Review, validate, and dispute reports sent from vendors post-move out.
- Calculate and communicate any charges post-stay from our vendors.
- Ensure timely handling of all issues in line with internal Service Level Agreements.
- Identify common guest pain points and contribute to continuous process improvement initiatives.
- Provide regular feedback to Team Leaders and managers to address needs and resolve issues.
Key qualifications include:
- Bachelor's degree in business, hospitality, operations, or a relevant field.
- 2-4 years of working experience with solid operational exposure.
- Proficiency in computer skills.
- Strong organizational, problem-solving, and multitasking skills.
- Excellent attention to detail and communication skills.
- Experience in hospitality and start-ups is beneficial.
- Prior experience in customer-facing roles is advantageous.
At Blueground, Diversity and Inclusion are core values, and we are committed to Equal Employment Opportunity. We welcome everyone to shape the future of living, where everyone feels at home wherever they choose to live.
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