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Program Manager

2 meses atrás

São Paulo, São Paulo, Brasil Amzn Servicos De Varejo Do Bra Tempo inteiro
About the Role

We are seeking a highly motivated Program Manager to join our team at Amzn Servicos De Varejo Do Bra. As a key member of our International Product Team, you will be responsible for improving the day-to-day experience of our customers and defining language-specific requirements for new Amazon Music features.

Key Responsibilities
  • Customer Insights: You will derive insights from customer feedback, usage data, and external research, and provide input to our product managers through ad-hoc analyses or weekly/monthly CX reporting.
  • Issue Management: You will manage numerous ad hoc requests concurrently, and prioritize and resolve internal and external customer experience gaps.
  • Feature Launch Support: You will work closely with global QA to understand and verify the local CX, and communicate findings in a precise and solution-oriented manner.
  • Editorial Support: You will work with editorial, content programming, and label relations to enable a great product CX for our artist and marketing campaigns.
  • Stakeholder Management: You will work with a broad set of key stakeholders, including local and global product managers, customer service, quality assurance engineers, marketing, content programming, and artist/label relations.
  • Process Management: You will partner closely with other Program Managers and team members on protocol/process development for existing and future mechanisms.
About the Team

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. We offer experiences that serve all listeners with our different tiers of service, including Prime members, Amazon Music Unlimited, and free listening via the Amazon Music app or Alexa-enabled devices.

We are looking for someone with knowledge of Lean principles and DMAIC methodology, experience in MS Access and SQL, and the ability to write clear and detailed requirement documents.