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System Performance Expert
3 semanas atrás
We are seeking a skilled and detail-oriented Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for monitoring incidents and work orders queue, providing user problem resolution in a global environment.
Key Responsibilities:
- Monitoring Incidents/Work Orders queue and provide user problem resolution in a global environment.
- Identifying/proposing fixes and automation opportunities.
- Collaborate with experienced team members to troubleshoot, debug and upgrade existing software, identifying ideas to improve system performance and impact availability.
- Providing proactive communication regarding system outages, issues, or workarounds.
- Participating in developing/updating functional specifications for programming changes.
- Collaborate with other teams to develop solutions or complete changes/fixes.
- Developing/updating documentation (System and user).
- Integrate software components and third-party programs. Independently install, customize, and integrate commercial software packages.
Requirements:
- Proven experience as IT Support Analyst.
- Familiarity with Agile methodology.
- Ability to learn new technologies.
- Good verbal and written communication skills in English.
- Ability to work remotely from customers and some team members.
- Analytical and problem-solving skills.
Benefits:
This role offers the opportunity to work on a variety of projects, collaborate with a talented team, and develop your skills in a dynamic environment.
Other Information:
This is a full-time position requiring a strong commitment to customer satisfaction and quality service delivery.
