Amazon Connect Systems Engineer

Há 4 dias


Curitiba, Paraná, Brasil Ittconnect Tempo inteiro
About the Role

We are seeking a highly skilled Amazon Connect Systems Engineer to join our team at Ittconnect. As a key member of our team, you will be responsible for designing, implementing, and maintaining complex contact center solutions using Amazon Connect.

Key Responsibilities
  • Design and Implementation: Collaborate with senior engineers to design and implement contact flow routing using speech recognition, queues, routing profiles, and users.
  • System Administration: Monitor and test application performance, identify potential bottlenecks, and work with developers to implement fixes.
  • Security and Compliance: Maintain security, backup, and redundancy strategies as defined by senior staff.
  • Cloud Expertise: Strong working knowledge of AWS services, including AWS console, Amazon Connect, Lex, Lambda, DynamoDB, CloudFront, Cognito, and CloudWatch.
  • Agile Methodology: Strong understanding of scrum practices, including writing user stories, prioritization, refinement, and other ceremonies.
  • Production Support: Manage and monitor all installed systems and infrastructure, troubleshoot issues, and suggest solutions.
  • Systems Design and Consultation: Deepen comprehension of underlying infrastructure components, train on dependencies, and assess contact center technologies.
Requirements
  • 10+ years of IT experience
  • MUST be fluent in English
  • MUST have experience with Amazon Connect
  • MUST have experience with building complex call flows for large corporations
  • Strong working knowledge of AWS services
  • Agile methodology experience
  • Production support experience
What We Offer

We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.



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