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Gaming Localization Project Manager

2 meses atrás

São Paulo, São Paulo, Brasil TransPerfect Tempo inteiro
Gaming Localization Project Manager

We are seeking a highly skilled Gaming Localization Project Manager to join our team at TransPerfect. As a key member of our localization team, you will be responsible for managing and delivering game localization projects from start to finish.

Key Responsibilities:
  • Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services/Clients to modify/correct project instructions/parameters as needed
  • Coordinate with Account Executives/Client Services to educate/advise clients regarding the best way to accomplish their goals for individual projects – engaging clients directly as required
  • Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed
  • Use computer assisted translation tools whenever possible to maximize consistency and profitability
  • Use appropriate reference materials/glossaries as needed to maximize consistency and quality
  • Communicate any issues/problems/delays/additional information to Account Executives/Client Services/Clients on an immediate basis and work to troubleshoot any issues that arise
  • Effectively liaise with other departments that are essential parts of the project workflow (for instance, Quality Managers, Localization QA Teams, etc.)
  • Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job out
  • Return completed projects to Account Executives/Client Services on time or early
  • Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes
  • Regularly use data analytics to track the progress of their initiatives, make business decisions, and assess the success of their efforts in a tangible manner
  • Establish and maintain working relationships with contract linguists located around the world
  • Consistently give both positive and negative feedback
  • File compliance reports as needed for substandard work performed and work with Quality Assurance to impose appropriate financial sanctions in those cases
  • Investigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated
  • Based on management approval, execute sample jobs and/or projects with a higher level of complexity/difficulty
  • Work to understand and be knowledgeable about gaming clients, including current events, business trends and industry leaders
  • Make recommendations to the manager on ways to improve any processes, etc. as part of TransPerfect's commitment to continual improvement
  • Provide assistance to others when able and as needed
  • Perform all duties independently without extra support, maximize manager's check-ins and escalate issues to the manager in a constructive way
  • Retain, apply, and stay current on best practices, processes, technologies, and tools needed to produce work to the highest standard
  • Display consistency in terms of attitude, quality of work and approach to their colleagues
  • Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor
Requirements:
  • Ability to work with a wide variety of personality types and get objectives met
  • Ability to partner with all stakeholders to thoroughly understand features, timelines, and expectations, ensuring the best quality support
  • Ability to proactively identify and call out risks, suggesting alternative approaches to deliver the project successfully
  • Ability to act as an effective advocate for our clients
  • Ability to effectively multitask in order to simultaneously execute multiple projects
  • Exceptional problem solving/critical thinking skills
  • Ability to maintain professionalism in all situations, especially under tight deadlines
  • Ability to maintain professionalism, focus and result-orientation under pressure and tight deadlines
  • 80% on either Phase 1 or 1.2 Final-Eye tests, the second score must be a minimum of 70%
  • 80% on Phase 2 Final-Eye test
Qualifications:
  • Bachelor's degree or equivalent, or directly relevant experience
  • Minimum 3 years localization project management experience in the video games industry
  • Knowledgeable on how to handle common video game file formats
  • Direct client-facing experience
Desired Skills and Experience:
  • Fluency in a foreign language
  • Understanding of the Game Development life-cycle
  • Experience working with other Gaming services disciplines such as LQA, Art Services, Player Support, etc.