Night Auditor

At Accor Hotels, we're looking for a Night Auditor to join our team in Florence, Italy. As a Night Auditor, you'll play a crucial role in ensuring our guests have a seamless experience, even after hours.

• Provide exceptional customer service to our guests, addressing their needs and concerns in a timely and professional manner.
• Process guest transactions accurately and efficiently, ensuring all bills are correct and contain no surprises.
• Collaborate with our teams to maintain a high level of occupancy and assist the Night Manager with overbooking levels.
• Answer phones, respond to guest requests, and resolve any issues that may arise, involving the team as needed.
• Assist the Night Manager with end-of-day procedures and maintain a positive, friendly attitude, even in challenging situations.
• Ensure the safety and security of our guests overnight, while they're asleep.

• Passion for hospitality and a commitment to delivering exceptional guest experiences.
• Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
• Previous experience in a customer-facing role, preferably in the hospitality industry.
• Ability to work a varied schedule, including nights, weekends, and holidays.
• Fluency in English (additional languages an asset).

• A competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• Discounts on hotel stays and other Accor Hotels benefits.