Business Transformation Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil Sap Tempo inteiro

At SAP, we empower individuals to bring out their best. Our company culture is built on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and a purpose-driven approach. We offer a highly collaborative team environment with opportunities for learning and development, recognition for individual contributions, and various benefit options.

We are seeking a skilled Business Transformation Specialist to join our team. As a key member of our organization, you will be responsible for handling configuration changes, implementing, configuring, and consulting on SAP Concur products and services. You will manage low to medium project complexity, milestones, cases, budget of hours, internal and external resources, timelines, and drive customer satisfaction to ensure success, as required by the needs of the business. You will develop relationships and work effectively across groups, teams, and organizational boundaries.

Responsibilities

Drive Customer Success
Provide consultancy on customer's solution within the scope of SAP Concur products and services purchased by the customer; Prepare, design, implement, and/or maintain SAP Concur configuration to customer requirements; Have an understanding of best practice configurations and ability to provide recommendations; Contribute to team achievement of key performance and metric indicators.

Build Relationships
Build customer relationships to support high-quality delivery and customer success; Build relationships with peers in order to develop skills and contribute knowledge to the community.

Gain Expertise
Continuously develop SAP Concur product, process, and system knowledge; Manage deliverables and maintain data hygiene; Pursue opportunities to develop skills and learning from others.

Competencies
Functional and Technical Acumen
Has the functional and technical knowledge and skills to do the job at a high level of accomplishment; Continues to expand knowledge and skills to improve processes.
Effective Communication
Maintain relationships by listening and connecting to others in an open, honest, and meaningful way. We engage in ongoing and transparent conversations, both verbally and in written form, to stimulate reactions, identify relevant information, seek feedback, and accomplish goals.
Task & Time Planning
Concentrate efforts on the more important priorities; Can attend to a broad range of activities; Develops project schedule and task/people assignments to create an efficient workflow; Knows what to measure and how to measure it; Anticipates and adjusts for problems and roadblocks.
Accountability
Demonstrates concern that one can be perceived as responsible, proactive, reliable, and approachable; Ensures that one's own and/or others' work and information are complete and accurate; focuses on desired result of one's own or one's unit's work.
Critical Thinking & Problem Solving
Uses logic and methods to solve problems with effective solutions; Probes all fruitful sources for answers; Can identify hidden problems; is excellent at honest analysis; Looks beyond the obvious and doesn't stop at the first answers; Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.
Effective Relationship Building
Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; Builds appropriate rapport; builds constructive and effective relationships; Uses diplomacy and tact; Can defuse even high-tension situations comfortably.
Customer Focus
Constantly works towards long-term success and satisfaction of both internal and external customers; Thoroughly understands customer needs; Ensures that customers' success is seen as the top priority; Manages expectations of customers; Delivers on promises to customers; Seizes opportunities to add value to the customer; Maintains integrity even in challenging customer situations; Seeks feedback from customers to identify opportunities for improvement; Continuously demonstrates empathy, responsibility, and generosity; Acts as one SAP.
Business Acumen
Takes a business-driven approach to one's own tasks and responsibilities; Keeps up-to-date on SAP's strategy, core business, markets and competitors; Considers the impact of external factors on the organizational plans and objectives; Demonstrates a thorough understanding of business processes and adheres to commercial principles; Understands the value SAP's solutions add to customers' business; Prioritizes own work activities according to SAP's strategy; Ensures that own performance contributes to SAP's success; Ensures compliance with SAP specific & general business methods, processes, rules and regulations; Has an entrepreneurial spirit.
Innovative Thinking
Generates ideas, initiatives, and visions to drive and continuously improve operating efficiencies and expand market leadership; Challenges and improves processes, methods, systems, and solutions along SAP's and customers' value chain; Generates and promotes new ideas and breakthrough initiatives; Analyzes and anticipates the impact of upcoming technologies and market developments to initiate innovation; Translates creative ideas into plans and action; Thinks beyond boundaries to create visions.

Languages
Advanced English and Spanish; Spanish is a must.

About Us

We're a global leader in enterprise software, helping organizations run at their best. Our innovations enable 400,000+ customers worldwide to operate more efficiently and use business insights more effectively. At SAP, you'll have the opportunity to make a real impact while enjoying a rewarding career.

We believe in inclusion and empowering everyone to bring out their best. Our culture focuses on collaboration, health, and well-being, and flexible working models ensure that everyone feels included and can thrive. Join us in creating a better and more equitable world.

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