Customer Success Business Development Manager
Há 2 dias
We are seeking a high-energy, driven professional to join our Customer Success team as an Associate Account Partner. This role involves generating pipeline by finding opportunities within our customer base, working closely with license sales, articulating how our services can tackle customer challenges and enable them to get the most out of their investment in our technology.
- Identify and craft new qualified opportunities within current customer base, progressing those deals through a sales cycle to closed won.
- Engage with license sales team and customers using a consultative selling approach that positions Salesforce Services and the Associate Account Partner as a long-term trusted advisor.
- Tenacious and professional attitude to drive pipeline primarily through remote channels (phone, email, etc).
- Build compelling vision and clearly communicate our entry point services solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform.
- Build a positive impression with our customers by providing them with a special experience.
- Collaborate with business development and core selling teams on account strategy.
- Apply industry expertise and business insight to understand a client's motivation, business drivers, strategic goals and objectives, and desired business outcomes.
- Meet or exceed quota.
- Partner with the Customer Success ecosystem to ensure customers are optimizing their Salesforce investment.
- Develop and maintain Director, VP or C-level relationships where you are recognized as a trusted advisor.
- Proven track record in developing and maintaining strong relationships with key stakeholders.
- Experience with sophisticated customer situations and ability to navigate complex customer environments.
- Deep understanding of customer success principles, approaches and considerations.
- 3+ years of consultative sales experience including 2+ years of inside/field sales experience.
- Proven track record in sales performance and quota attainment.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Experience in Salesforce's applications and value proposition.
- Software and/or IT consulting sales experience.
- Knowledge of Salesforce product and platform features, capabilities, and best use.
- Highly collaborative and consultative work style, ability to thrive in a high velocity, highly multifaceted work environment.
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